Below you’ll find answers to some of the most common questions about uploading, generating, and managing your images and videos. These FAQs cover everything from supported file formats and recommended resolutions to storage, privacy, and content management, helping you get the best results and keep your creations secure.
Uploading Images
What image formats can be uploaded?
Images uploaded must be in JPG or PNG format.
Can I upload animated images (like GIFs)?
Animated formats like GIF are not supported.
Can I upload images with transparent backgrounds?
Currently, images with transparent elements aren't supported by our AI Image-to-Image or Image-to-Video generators. If you've encountered this error when uploading an image that shouldn't have any transparency, please try saving the image as a .JPEG instead of a .PNG and uploading the .JPEG instead.
What is the optimal image resolution for uploading?
The minimum image resolution is 0.5 MP.
Recommended: Use 1 MP or higher (e.g. 1280×720 px).
What size file can be uploaded?
The file uploaded must be under 10 MB.
What aspect ratio do the images I upload need to have?
You can upload images with an aspect ratio between 0.4:1 and 2.5:1.
How many reference images can I upload when generating a video?
The ability to use a start frame or a start and end frame is dependent on the model.
How many images can I use as a reference when generating an image?
The number of reference images you can upload when generating an image is dependent on the model. This will be indicated in settings option in the prompt area. To find out more about a specific model, find details about each model here.
What’s the best image size for transforming one image into another image?
There are no strict size requirements for image sizes, but for best results, upload an image that's at least 1 megapixel (e.g. 1280x720 px).
Generating Images and Videos
How can I tell which model to use for my project?
When choosing a model, check the feature tags to see what each one is best at.
You can also explore the model descriptions and guides to learn about their strengths, limitations, and ideal use cases.
What format are the generated images?
The images are generated as JPEG.
What resolution are images generated at when generating images with an image reference?
The resolutions of generated images are model dependent. Read here to find out more about each model.
What format are generated videos?
The videos are generated as MP4.
What length of video can I make?
Depending on the model you choose, you can create videos that are 4, 5, 6, 8, 10, 12, or 15 seconds long. If you need a longer video, try generating multiple short clips and stitching them together using your preferred video editing software.
How do I enhance character consistency across multiple videos?
To improve consistency in your generated videos:
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Start with an image – Use an Image to Video model so the AI has a clear visual reference to base the animation on.
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Choose a model built for consistency – Some models are better at keeping characters, scenes, or motion stable across frames. Check the model guides to find one suited for consistent outputs.
- Refine your prompt – Make sure your prompt is clear and detailed. You can even run it through a tool like GPT to check for clarity or improve the phrasing before generating.
What image sizes can I create?
Different models support different aspect ratios. The available aspect ratios depend on the model you choose. To see which aspect ratios are supported, check the details for each model. If a model doesn’t support the selected aspect ratio, the generated image will match the size of your uploaded image.
Can I use a specific aspect ratio for generation?
Yes — but it depends on the model:
- If the model supports custom aspect ratios, the output will use the selected ratio.
- If not, the output will match the size of your uploaded image.
Check model details to see which aspect ratios are supported.
Can I generate images or videos in custom dimensions?
At this time, generation is limited to preset aspect ratios available per model, but you can crop or resize after download.
How long does it take to generate an image or video?
Image generation typically takes a few seconds, while videos may take slightly longer depending on length and complexity.
Can I increase the size of the prompt area?
Yes, you can increase or decrease the size of the prompt area by dragging the upper-right-hand corner of the prompt field
Can I revert an enhanced prompt back to the original or previous prompt?
Click the back button next to auto-prompt to revert to the previous prompt.
What is a negative prompt?
You can choose to include a Negative Prompt. A negative prompt is a way to tell the AI what you don’t want to appear in the final image or video.
While a normal prompt describes what you want to see, a negative prompt removes unwanted details, styles, or elements from the output.
Example:
Prompt: “A portrait of a woman in a studio, soft lighting.”
Negative prompt: “blurry, extra hands, distorted face, text.”
Using a negative prompt helps the AI avoid these issues, giving you a cleaner, more accurate result.
Do prompt areas have character limits?
There are limits on Kling (2500 characters), Seedance (5000), and Seedream 4.0 (5000) models, and image generation from text (2000). All other models support an unlimited number of characters in the prompt.
Can I generate a video in a language other than English?
If you are looking to generate videos in languages other than English, our Veo models support generations in all languages.
Editing and using your generations
Can I edit or enhance generated images and videos?
Absolutely. Via your sessions, open up a generation and click edit. This will pull your image or video back into the prompt area to start a new iteration.
Once your generations are downloaded, you can also edit your images and videos using any photo or video editing software.
Can I use my AI generated content after my subscription expires?
When you create AI-generated content with Artlist, it’s fully yours. You keep the rights to the generated outputs. You can use AI-generated outputs however you like, including for commercial purposes, even after your subscription expires, as long as you follow our license terms and avoid any forbidden uses.
Can I share my AI generations on social media?
You can freely share your generated content anywhere, including social media and portfolio platforms.
Can I use AI-generated content in commercial projects or client work?
Your generated images and videos can be used in any commercial context, including branded content, advertisements, social media, and client projects.
Can I use AI-generated visuals in products for resale (like posters, merch, or album covers)?
You can use AI-generated outputs however you like, including printed merchandise and advertisements, even after your subscription expires, as long as you follow our license terms and avoid any forbidden uses.
What happens to my rights to my AI-generated content if my subscription expires?
Any AI-content you generated while your subscription was active remains covered under the Artlist license. You can continue using it in existing and future projects, even after your subscription expires.
Note: AI-generated content downloaded from Artlist’s Toolkit Explore page or Artlist Catalog is considered Asset and is covered under the Asset license. If you complete and publish a project using these downloaded assets while your subscription is active, you retain the right to use them in that published project even after your subscription ends. However, once your subscription expires, these assets cannot be used in new projects, even if they were edited from the original.
Where can I see my previous generations?
You can see previous generations within your Sessions.
Where can I see my downloaded generations?
When you click download, you can find your assets on your device or in 'Downloads' on the stock catalog.
Content Management and Privacy
Will my content be automatically backed up?
Yes, all content is backed up on our servers.
Is there a storage limit on the number of generations I can create?
No, there is no storage limit.
What happens when I delete a generation?
If you delete a creation, it is also removed from our server and cannot be recovered.
If my subscription expires, will I still have access to my outputs?
If your subscription expires you will have view-only access to your creations and sessions however you will no longer be able to download previous generations. The ability to generate and download is only accessible during an active subscription.
Does anyone else have access to my generations?
Your creations are private and secure — no one else can view or use them without your permission.
However, in certain cases, our support team may access your content to help troubleshoot technical issues or provide assistance you’ve requested. This access is limited to authorized team members and is used solely for support purposes.
Is my personal data used to train AI models?
No. Your data and content are never used for training or retraining AI models.
Do I need a license to complete and publish AI assets created by Artlist, that I downloaded or edited directly from Artlist?
Yes, you do. AI-generated content downloaded from Artlist’s Toolkit Explore page or Artlist Catalog is considered Asset and is covered under the Asset license. If you complete and publish a project using these downloaded assets while your subscription is active, you retain the right to use them in that published project even after your subscription ends. However, once your subscription expires, these assets cannot be used in new projects, even if they were edited from the original.
Need some more help? Head back to our Help Center.