It’s a shame to see you go - here are all the details about Artlist’s refund policy. This article explains how to request a refund, and how to cancel an account.
What is Artlist's refund policy?
Refunds are entitled for payments made within the last 14 days, as long as no assets have been downloaded, generated, or used in a project. This applies to both new subscriptions and renewals.
Refunds are not entitled if assets have already been used, downloaded, generated, or published in a project, or if the payment was made more than 14 days ago. The subscription will remain active until the end of the current billing cycle. Cancel your renewal at any time to avoid future charges.
Note: If you believe you're entitled to cancel your subscription and receive a refund under consumer protection laws, contact us.
Note: An active plan is required to publish any projects using Artlist assets. To remain covered, projects must be added to the clearlist while the plan is active.
How to cancel your paid plan
Canceling or deactivating a paid plan stops any future renewals while keeping access until the current subscription ends. Once canceled, the license will no longer cover use of downloaded stock assets in new or published projects after the plan expires.
- In Artlist AI Tools, click the avatar icon at the top right.
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In the account menu, select My Account.
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Click Billing.
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Under Billing, click the more icon
and select Subscription details.
- You will be prompted to Cancel Renewal or Change Plan.
- Click Change plan and you will be able to downgrade your subscription upon next renewal.
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Click Cancel renewal and follow the on-screen steps to confirm the cancellation of your renewal.
How to request a refund
To request a refund, contact us with the following information:
- Name on the account
- Email on the account
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Payment information, including:
- Name on the payment method
- Last 4 digits and expiration date of the card
- Your PayPal email
- A copy of your invoice
- Any relevant screenshots
Once we receive your request, we will review it and get back to you via email.
Commonly asked questions
My plan renewed more than 14 days ago and/or I’ve downloaded assets since my renewal. Can I still get a refund?
If your plan renewed more than 14 days ago or you've downloaded assets since the renewal, you aren’t eligible for a refund. Once assets are downloaded or used, the subscription is considered active and non-refundable.
What happens to my Artlist access if I delete my account?
Deleting an account permanently removes access to all features, saved projects, and preferences. Deletion is final and cannot be reversed.
Note: It’s not possible to delete an account with an active subscription. Once the subscription has expired, Contact Us to delete the account.
How do I cancel the next renewal in my account?
Canceling the next renewal will stop the subscription from renewing at the end of the current billing cycle. Access will continue until the subscription expires. Learn more here.
My account was recently renewed, but I don't want to continue right now. What can I do?
If the renewal was within 14 days and you haven’t used, downloaded or generated any assets, a refund may be available. For details, see Learn more here.
Can I resubscribe after I cancel my subscription?
Yes, we’d love to see you back! To resubscribe, simply sign in, select a plan and make a payment. For details on our plans click here.
How do I cancel a free trial account?
There is no need to cancel a free Trial as it will remain free indefinitely unless you subscribe to a plan. Remember, your free trial has no time limit. Learn more here.
Still need help? Head back to the Help Center.