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Tech Support

Troubleshot problems and learn how to install and use assets.

Logging in

  • I forgot my username. What should I do?
  • I forgot my password. What should I do?
  • I'm trying to sign in, but the login page doesn't recognize my email. What should I do?
  • I paid for a subscription but it's not active

Payment tips

  • I received a credit card error. What should I do?
  • I got an error and I can't pay
  • I select PayPal for payment, but nothing happens. What can I do?
  • I have an Artlist charge on my bank statement

Downloads

  • Where can I download the tracks from the site?
  • I can't download SFX. What should I do?
  • I can only download watermarked assets
  • Tips to help you download footage
  • The music is watermarked. What should I do?
  • I'm having trouble downloading onto my iPhone/iPad. What should I do?

See all 8 articles

Linking channels

  • I can't link my Facebook business page. What should I do?
  • Trouble linking my YouTube channel to My Account

Features

  • There's a problem on the site. Do you have any tips to troubleshoot the issue?
  • Create and share a collection
  • Create and add to a collection
  • Change the name of a collection
  • Your saved songs, sounds, clips, and templates
  • How can I change the language of the site?

See all 10 articles

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