If you’re signed in and can only download watermarked clips or can't download footage at all, try these tips to get your footage:
- With a free Trial account, you can download watermarked preview clips. Please note that preview clips do not include our license for use. Check out our pricing to get your license today!
- If you have an active subscription, log out of any active sessions, refresh, and log back in to make sure you are signed into your active Account.
- The option to download licensed versions of the footage is only available with Footage & Templates or any Max subscription.
- If you downloaded the file before, delete any existing versions from your device, then sign into your active account and re-download the clip. You can also try saving the full version of the clip to a different folder.
- It's possible that the payment didn't go through. To check this, visit Plan & Billings found in your Account page to check your account status. If your recent payment attempt failed to process, then your account will revert to Trial.