I have an account but I can't download Footage. What should I do?

If you’re signed in and can only download watermarked clips or can't download footage at all, this could be due to any of the following:

Is your account a Trial account?

With a free Trial account, you can download watermarked preview clips. Please note that preview clips do not include our license for use. Check out our pricing to get your license today!

Are you signed into your active account?

Please visit your Account to make sure you are signed into your active account. 

Do you have Footage access with your plan?

The option to download licensed versions of the footage is only available with an active Footage Basic, Footage & Templates, Footage & Templates Pro or any Max subscription.

Did you download the file previously?

Please delete any existing versions from your device, then sign into your active account and re-download the clip. You can also try saving the full version of the clip to a different folder.

Did your subscription payment fail to process?

Please visit Plan & Billings found in your Account page to check your account status. If your recent payment attempt failed to process, then your account will revert to Trial.

If these tips aren’t helpful and you’re still not able to download full versions of the tracks, please contact us and our team will help you get access quickly.



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