Tips to troubleshoot if you have a problem using the site

First, please log out, clear your cache and refresh your browser, then sign back in with your active account. If this does not clear the issue, here are some basic troubleshooting tips to help:

  1. Disable any ad blockers, firewalls or cookies. Refresh the page and try again.
  2. Make sure you're using the most updated version of your browser and operating system
  3. Try a different browser
  4. Open the site in an incognito window  

If you're still experiencing the issue after these steps, please report the issue to Support. Please provide the details below within your message. 

  1. OS (operating system) you are using
  2. Browser version you are using
  3. A screenshot of the error & console. To open the console on the page where the error is occurring use this keyboard shortcut:
  • Ctrl +Shift +J (on Windows)
  • Cmd + Option + J (on a Mac)

When your console is open it will look like this:


Once we receive your message, our team will begin investigating.