If you found an issue on the site that's impacting your experience, here are some basic troubleshooting tips you can do to first try and clear the issue.
- Disable any ad blockers, firewalls or cookies. Then, refresh the page and try again.
- Check that your browser and operating system are the most updated version.
- Try in a different browser.
- Open the site in a private or Incognito window.
If you continue to experience the issue, report the issue to the Support team.
Include the following details:
- The OS (operating system) you are using.
- Browser + version you are using.
- Screenshots of the error & console. Use this shortcut to open the console on the page where the error is occurring:
- On Windows - Press Ctrl +Shift +J
- On Mac - Press Cmd + Option + J
- When your console is open it will look like this:
Once we receive your message, our team will begin investigating.
Updated