If you receive an error message when trying to complete your subscription payment, we suggest that you follow the instructions listed with the error message.
In most cases, there is a processing error related to the communication between your card provider and our processor, so you just need to try again or use a different card to complete payment.
You may see a message saying the details are incorrect. Please refresh the page, check your browser settings to make sure your cache is cleared & try again.
If your payment was declined with a fraud alert, the processor flagged it because of unusual activity. Once fraud is detected, it can not be reversed. Please use a different payment method to complete your account.
If you believe you received any of these messages in error, please contact us. Your information is kept private for your security, so private details like your balance and account activity are only available through your bank or card provider.