When a red message appears when you try to pay, it may be a timeout error, a connection issue or something related to your bank or card processor.
If you receive an error message when trying to complete your subscription payment, please follow the instructions listed with the error message.
In most cases, there is a processing error related to the communication between your card provider and our processor, so you just need to try again or use a different card to complete payment.
Where there's a message saying the details are incorrect, we recommend that you refresh the page, check your browser settings to make sure your cache is cleared, and try again.
If your payment was declined with a fraud alert, the processor flagged it because of unusual activity. Once fraud is detected, it can not be reversed. Please use a different payment method to complete your account.
Here are some tips to try and complete the payment:
- Logout and refresh your browser window.
- Clear your cache, refresh the page and try to pay again.
- Use a different credit card or pay using your PayPal account. Contact Support for a secure link to change the payment on your account.
- Ensure everything is complete and correct before hitting submit.
- Call your bank or card processor for more information about the transaction.
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