We'd love for you to stay, but if you aren't going to be creating or posting any time soon and need to cancel, our Refund Policy is simple - If your payment was made in the last 14 days and no assets have been downloaded from the site, then you qualify for a refund.
To request a refund, Contact Us with your name and account email. Include any additional details like the PayPal email or your card's last 4 digits, and any feedback about your experience. Our Support team is available nearly 24/7 and will help you out.
Below are a few examples of how our refund policy works:
- You signed up for a new Artlist subscription but changed your mind. You qualify for a refund if:
- Payment was made within the last 14 days
- No assets were downloaded or used in a project
- Your account renewed but you won't be creating or publishing videos: You qualify for a refund if:
- Payment was made within the last 14 days
- No assets were downloaded or used in a project
- You noticed a billing error. We can provide a refund where you have been charged due to a billing error:
- For help with billing, contact our Support team. Provide the details such as the email on your account, PayPal email, last 4 of your card, a copy of your invoice, and any screenshots.
When contacting Support, please provide us with the name and email registered to your account as well as license number or invoice so that we can look into your request right away.
Team plan refunds:
If you’ve signed up for a Team plan and you have unused seats, you will only qualify for a refund if your request is made within the first 14 days of your subscription.
For more detailed information about our policy, please refer to our Terms of Use .
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