We'd love for you to stay, but if you aren't going to be creating or publishing any time soon and need to cancel, our Refund Policy is simple - If your new payment was made in the last 14 days and you didn't download any assets from the site, then you qualify for a refund.
Before you go be sure to note that if you've downloaded, generated, or used assets since your payment was made then you aren't eligible for a refund. So, if you have projects you need to work on or publish, once you cancel the license you won't be covered to use any assets or publish your projects containing the assets. To Clearlist your projects, you must be subscribed to an active plan and register your channels and videos to the Clearlist.
You can cancel your next renewal anytime so if you want to keep your license to create and publish new projects, check out these new releases!
We also have many great resources like our Help Center, blog, and Artlist Academy that will help you take your creativity to the Max!
How it works
Here are a few examples of how our refund policy works:
- You signed up for a new Artlist subscription but changed your mind. You qualify for a refund if:
- Payment was made within the last 14 days
- No assets were downloaded
- Your account renewed but you won't be creating or publishing videos: You qualify for a refund if:
- Payment was made within the last 14 days
- No assets were downloaded or used in a project
- You noticed a billing error. We can provide a refund where you have been charged incorrectly due to a billing error.
For help with payments and billing, scroll down to Contact us.
When you Contact us, provide the name and email you signed up with. Also send us the relevant payment information including the name on the payment method, last 4 of the card, your PayPal email, a copy of your invoice, and any screenshots. Providing this information will help us look into your request right away.
Team plan refunds:
If you’ve signed up for a Team plan and you have unused seats, you will only qualify for a refund if your request is made within the first 14 days of your subscription and no assets have been downloaded.
Change your plan
If you need to change your plan, find more information here:
Learn about downgrading or other changes in How to change your plan.
Or, get more information about how to upgrade your plan.
For more detailed information about our policy, refer to the Terms of Use.
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