What is Artlist's Refund Policy?

We'd love for you to stay, but if you aren't going to be creating or posting any time soon and need to cancel, our Refund Policy is simple - If your payment was made in the last 14 days and no assets have been downloaded from the site, then you qualify for a refund.

Our Support team is available nearly 24/7 to help with all the options or to hear your feedback! If you need help with a payment made to your account, please contact us with your name and account email so that we can work with you to find the best solution.

 

Below are a few examples of how our refund policy works:

Did you recently sign up for a new Artlist subscription but changed your mind?

    You will qualify for a refund if:

  • Payment was made within the last 14 days
  • No assets were downloaded or used in a project

Did your account renew but you don't need a to create or publish videos right now?

     You will qualify for a refund if:

  • Payment was made within the last 14 days
  • No assets were downloaded or used in a project

Would you like to change your plan? Was there a billing error?

If you qualify for a refund but want to change or upgrade your plan, or if you need any help with billing, please contact our Support team and let us know the details so that we can offer you the best solutions available.

When contacting Support, please provide us with your account information such as name on the account, registered email address and license number so that we can look into your request right away.

 

Team plan refunds:

If you’ve signed up for a Team plan and you have unused seats, you will only qualify for a refund if your request is made within the first 14 days of your subscription.

For more detailed information about our policy, please refer to our Terms of Use .

 

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