If you paid for a subscription but can only download watermarked previews, here are some troubleshooting tips to help you get the licensed version:
Check out your Account's Profile section to confirm your account activity:
- Check that your payment went through and your account is active
- Visit your Account page and make sure you're signed in with the correct email address
Check out your Account's Plan & Billings section to confirm the status of your account:
- If your subscription expired or you were issued a refund, your account will be in Trial mode.
- If you have a Music & SFX plan, you only have access to watermarked preview footage clips
- If you have a Footage plan, you only have access to watermarked preview music (no SFX)
It is also helpful to delete any previously-downloaded versions from your device, including from your trash bin, then sign into your active account and re-download the asset.