I'm trying to sign in, but the login page doesn't recognize my email

If you’re unable to log into your account, here are some basic tips you can try:

  • First, refresh your browser window.
  • If you signed in via Facebook or Google and aren't sure which email address is linked to the account, please check those platforms to find out the email being used.
  • Check the details of the email address carefully and re-type the address. When a recognized email address is used, the field will turn green and a check mark will appear.